At DICEofDRAGONS, we make every effort to ensure that our customers are satisfied. Indeed, the priority of our teams is customer satisfaction and for this we provide you with an optimal shopping experience. For this purpose we have implemented:

- Online orders 100% secure via credit card, Paypal.

- The follow-up of your orders on our site

- Easy return for 15 days.

Our orders are FREE SHIPPING worldwide, please rest assured

We ship worldwide as long as postal services are available

You may find an option on the product "Check Out" page to choose using the coupon which already in your account. Or you can simply put the coupon code in the textbox and click the “Apply” button.

Our products are shipped separately based on your order. If it contains items from two different warehouses, there will therefore be two separate deliveries. The rest of the order will arrive shortly.

You can track your package using your order number. To do this, go to theTrack Your Ordersection on our site.

If your tracking number doesn't give any information, don't worry. Delivery information often updates after orders ship within 5-8 business days.

* Cancel paid order within 48 hours:

The customer can cancel the order by sending us an e-mail. We offer a full refund if the order is canceled within 48 hours of payment.

*Cancel paid order after 48 hours:

Customer can cancel the order by email to us, we will decide according to the item delivery situation.

Attention: We do NOT accept order cancellation requests if the order has been shipped.

Please email us, so we can cancel one and resolve your issues as soon as possible.

We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.

A. Change item after payment

Please contact our customer service, we can change items within 24 hours of payment for free (*if the order has been shipped, it cannot change).

B. Change address after payment

Please contact our customer service, we can change the shipping address before shipping. After that, we can't edit it anymore.

Here are some reasons:

A. The order has too many products and they all don’t fit into one box;

B. Some products in the order are out of stock;

C. Some products in the order didn’t pass 1st time quality control check, and on it’s 2nd time quality checking;

D. Some items are out of stock temporarily.

Our products are all shipped from China. We will arrange shipment as soon as possible after receiving your payment.

Currently we only offer our products and service via our website.

For some hot sale items, it might go out of stock after you made the payment. Our customer service team will email you for replacement or refund.

If you need help contact our Customer Service at the following email address: service@diceofdragons.com.